This workshop will help you design and deliver stronger omnichannel digital experiences for your HCP audiences, with the aim of building more meaningful and durable partnerships. Epsilon will guide you through a framework to map and orchestrate strategic delivery of the right content through the right channel, at the right point, to deliver a seamless, connected and coordinated experience for HCPs.
At the end of this workshop, you will:
- Know where your organisation lies on the maturity map for omnichannel orchestration
- Understand what it takes to move along the maturity spectrum towards more sophisticated and connected HCP journeys
- Get quick tips on how to kick-start organisation thinking about omnichannel experiences
- Gain a blueprint of what it takes to be successful in building strong, meaningful journeys for your customers