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Conference Agenda

This year’s agenda covered 3 key areas including customer excellence, engagement strategy and patient engagement and had the most senior and influential speaker faculty in the conferences 14-year history.

We’re currently researching the industry to bring you another though provoking and industry leading agenda for 2017. Do you want to be part of the discussion? We’d love the hear your thoughts email Hayley Dunn ( and join the conversation.

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown