5th Annual

Multichannel Customer Experience 2015

19th - 20th October
Hilton Tower Bridge, London

Develop a customer plan... NOT a brand plan!

The Multichannel CX Summit provides the perfect meeting point for like-minded professionals who share the ambition to work in a fully customer centric environment.

With expert presentations from big pharma, out-of-industry, physicians and patients themselves, this is your opportunity to learn, discuss, share ideas, educate and network with Europe’s most innovative minds in healthcare. 

For the past few years, we’ve all focused on digital platforms, analysing CRM software, pulling apart social media regulations and devising KPIs. Where has this got us? For many of us it has become a more elaborate way to shout at our customers from multiple angles. That’s why, at this years eyeforpharma MCX Summit we want to bring it all back to the beginning: the customer! Enough tools now exist; enough resources are in place. What we still lack is the attitude to ensure that we are delivering an experience for our customers.

This is how we plan to get there:

brochure cta

Speakers confirmed for 2015!

Mark Horsley
Northern Gas

Tom Lucas
Digital Director
BBC Worldwide

Chris Bush
Technology Lead - Fuel Value Chain Marketing

Willie McGillivray
Former Development Director
Gatwick Airport

Ian Golding
UK Board Ambassador
Customer Experience Professionals Association

Victor Kara
Associate VP of Digital & Multichannel Marketing
– Marketing Center of Excellence


David Pinnington
Digital Marketing Lead Europe

Jennifer Grech
Global Head of Customer Relationship Excellence

Milind Kamkolkar
Executive Director & Global Head Next-Gen Analytics

Tim White
Senior Director & Head of Global Customer Interaction

Ali Parsa
Babylon Health

Mike Bellis
Customer Experience Lead – Europe

Julian Spinks
General Practitioner

Mirren Mandalia
Commercial Lead for Orthopaedics and Cardiovascular
Janssen Healthcare Innovation

Morten Hjelmsoe
CEO & Founder
Agnitio & Anthill

Sabine Wiemer
Head of Brand Communications - Zalviso

Baba Awopetu
Group Strategy & Marketing Director

Felix Jackson

Tomás García Gómez
Founder & CEO
People Who

Florent Amion
Managing Director

Dr Partha Kar
Consultant Endocrinologist
Portsmouth Hospitals NHS Trust

Nataliya Andreychuk
Chief Executive Officer

Engage with the movers and shakers of pharma marketing: ask your questions to our expert panels and the industry's leaders

COMMUNITY: Meet your peers face to face to discuss multichannel marketing, customer experience and the opportunities in digital

SPEAKERS: Out-of-industry leaders, industry experts and carefully selected solution providers will help you break down internal and external barriers to a successful multichannel customer strategy

NETWORKING: With over 250 senior decision makers in attendance, the Multichannel Customer Experience summit is the place to forge the partnerships to position your company for long-term success

EXHIBITION: See the latest CX, digital innovation and CRM solutions to ensure you are working with the technology that ensures you exceed in your marketing and customer objectives

If customer loyalty and care is important to you, come along this October! If you have any questions in the meantime, feel free to contact on the details below.

Best Wishes,


Blair Gottscho

Blair Gottscho

Head of Multichannel

+44 (0) 207 375 7594

download your brochure register here