5th Annual

Multichannel Customer Experience 2015

19th - 20th October
Hilton Tower Bridge, London

Develop a customer plan... NOT a brand plan!

The 2015 event will focus on the 'why' and the 'how', NOT just the 'what', our speakers will delve into key topics on how to:

  • Revamp your business model: Create a customer engineered strategy that aligns to your customer... not your brand plan!
  • Culture change: Drive your customer centred approach throughout the organisation to transform the relationships you have with your customer
  • Customer experience: synchronise your customer facing teams with the digital UX for a clear customer journey and a holistic customer experience
  • Sales rep to multichannel rep: enable your sales teams with the tools and training for rep induced channel use and decision making on the ground
  • Touch point optimisation: Optimise each channel for an improved F2F and digital user experience throughout the customer journey

Be the first to receive the 2015 agenda and speaker line-up, pre-order the brochure here

A sample of the pharma executives that shared their expertise in 2014

  • Kay Rispeter, Associate Director Multichannel Marketing, MSD
  • Mike Bellis, EU Multichannel Marketing - Senior Quality Manager, Pfizer
  • Tim White, Senior Director and Head of Global Customer Interaction, Lundbeck
  • Albert van Eijk, Director of Oncology, Boehringer Ingelheim
  • Matthew Thomas, Vice-President Spine, Medtronic
  • Julie O'Donnell, Global Head of Digital Interaction, Lundbeck

Pre-order your 2015 brochure here

Engage with the movers and shakers of pharma marketing: ask your questions to our expert panels and the industry'sleaders

COMMUNITY: Meet your peers face to face to discuss multichannelmarketing , customer experience and the opportunities in digital

SPEAKERS: Out-of-industry leaders, industry experts and carefully selected solution providers will help you break down internal and external barriers to a successful multichannel customer strategy

NETWORKING: With over 250 senior decision makers in attendance, the Multichannel Customer Experience Summit is the place to forge the partnerships to position your company for long-term success

EXHIBITION: See the latest CX, digital innovation and CRM solutions to ensure you are working with the technology that ensures you exceed in your marketing and customer objectives

Hope to see you there

Blair Gottscho

Blair Gottscho

Head of Multichannel

+44 (0) 207 375 7594

pre-order your brochure register here