5th Annual

Multichannel Customer Experience 2015

19th - 20th October
Hilton Tower Bridge, London

Develop a customer plan... NOT a brand plan!

The multichannel CX Summit provides the perfect meeting point for like-minded professionals to come together who share the ambition to work in a fully customer centric environment. This is your opportunity to learn, discuss, share ideas, educate and network with Europe’s most innovative minds in healthcare.

With expert presentations from big pharma, out of industry, disruptive start ups, physicians and real patients, this summit brings together all the key stakeholders under one roof - this is the chance for real discussion, real learning and real change throughout the industry. The 2015 event will focus on the 'why' and the 'how', NOT just the 'what', our speakers will delve into key topics on how to:

See the full 2015 agenda and speaker line-up, Download the brochure here

Speakers confirmed for 2015!

Mark Horsley
Northern Gas

Tom Lucas
Digital Director
BBC Worldwide

Chris Bush
Technology Lead - Fuel Value Chain Marketing

Willie McGillivray
Former Development Director
Gatwick Airport

Ian Golding
UK Board Ambassador
Customer Experience Professionals Association

Victor Kara
Associate VP of Digital & Multichannel Marketing
– Marketing Center of Excellence


David Pinnington
Digital Marketing Lead Europe

Jennifer Grech
Global Head of Customer Relationship Excellence

Milind Kamkolkar
Executive Director & Global Head Next-Gen Analytics

Tim White
Senior Director & Head of Global Customer Interaction

Ali Parsa
Babylon Health

Mike Bellis
Customer Experience Lead – Europe

Julian Spinks
General Practitioner

Mirren Mandalia
Commercial Lead for Orthopaedics and Cardiovascular
Janssen Healthcare Innovation

Morten Hjelmsoe
CEO & Founder
Agnitio & Anthill

Sabine Wiemer
Head of Brand Communications - Zalviso

Baba Awopetu
Group Strategy & Marketing Director

Felix Jackson

Download your 2015 brochure here

Engage with the movers and shakers of pharma marketing: ask your questions to our expert panels and the industry's leaders

COMMUNITY: Meet your peers face to face to discuss multichannelmarketing , customer experience and the opportunities in digital

SPEAKERS: Out-of-industry leaders, industry experts and carefully selected solution providers will help you break down internal and external barriers to a successful multichannel customer strategy

NETWORKING: With over 250 senior decision makers in attendance, the Multichannel Customer Experience Summit is the place to forge the partnerships to position your company for long-term success

EXHIBITION: See the latest CX, digital innovation and CRM solutions to ensure you are working with the technology that ensures you exceed in your marketing and customer objectives

Hope to see you in London in October

Blair Gottscho

Blair Gottscho

Head of Multichannel

+44 (0) 207 375 7594

download your brochure register here