Personalised multichannel strategies have allowed thousands of companies, in highly regulated industries, to create trusted relationships with their customers; providing real value to all stakeholders – so why is pharma still lagging behind?
In an industry with a wealth of digital tools, resources and talent, pharma must utilise customer interaction data and analytics to truly enhance customer experience. Whether its providing HCPs with timely, practical information or supporting patients throughout their treatment pathway; the role of the customer facing teams has never been so important.
With expert presentations from big pharma, out-of-industry, physicians and patients themselves, the event was the opportunity to learn, discuss, share ideas and network with those who share the ambition to work in a fully customer centric environment.
Former Development Director
UK Board Ambassador
Global Head of Customer Relationship Excellence
Senior Director & Head of Global Customer Interaction
Complete speaker line-up • Program for all tracks & sessions • Audience breakdown
COMMUNITY: Meet your peers face to face to discuss multichannel marketing, customer experience and the opportunities in digital
SPEAKERS: Out-of-industry leaders, industry experts and carefully selected solution providers will help you break down internal and external barriers to a successful multichannel customer strategy
NETWORKING: With over 250 senior decision makers in attendance, the Multichannel Customer Experience summit is the place to forge the partnerships to position your company for long-term success
EXHIBITION: See the latest CX, digital innovation and CRM solutions to ensure you are working with the technology that ensures you exceed in your marketing and customer objectives
If customer loyalty and care is important to you, come along this October! If you have any questions in the meantime, feel free to contact me on the details below.