Has multichannel just become a more elaborate way to shout at our customers from multiple angles? Enough tools now exist; enough resources are in place. What we still lack is the attitude to ensure that we are delivering an experience for our customers.
This is how we plan to get there:
With expert presentations from big pharma, out-of-industry, physicians and patients themselves, the event was the opportunity to learn, discuss, share ideas and network with those who share the ambition to work in a fully customer centric environment.
COMMUNITY: Meet your peers face to face to discuss multichannel marketing, customer experience and the opportunities in digital
SPEAKERS: Out-of-industry leaders, industry experts and carefully selected solution providers will help you break down internal and external barriers to a successful multichannel customer strategy
NETWORKING: With over 250 senior decision makers in attendance, the Multichannel Customer Experience summit is the place to forge the partnerships to position your company for long-term success
EXHIBITION: See the latest CX, digital innovation and CRM solutions to ensure you are working with the technology that ensures you exceed in your marketing and customer objectives
If customer loyalty and care is important to you, come along this October! If you have any questions in the meantime, feel free to contact me on the details below.
Head of Multichannel
+44 (0) 207 375 7594