5th Annual

Multichannel Customer Experience 2015

19th - 20th October
Hilton Tower Bridge, London

Develop a customer plan... NOT a brand plan!

Has multichannel just become a more elaborate way to shout at our customers from multiple angles? Enough tools now exist; enough resources are in place. What we still lack is the attitude to ensure that we are delivering an experience for our customers.

This is how we plan to get there:

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With expert presentations from big pharma, out-of-industry, physicians and patients themselves, the event was the opportunity to learn, discuss, share ideas and network with those who share the ambition to work in a fully customer centric environment.

2015 Speakers included:

Mark Horsley
Northern Gas

Tom Lucas
Digital Director
BBC Worldwide

Willie McGillivray
Former Development Director
Gatwick Airport

Ian Golding
UK Board Ambassador
Customer Experience Professionals Association

Jennifer Grech
Global Head of Customer Relationship Excellence

Tim White
Senior Director & Head of Global Customer Interaction

Ali Parsa
Babylon Health

Mike Bellis
Customer Experience Lead – Europe

Julian Spinks
General Practitioner

Mirren Mandalia
Commercial Lead for Orthopaedics and Cardiovascular
Janssen Healthcare Innovation

Morten Hjelmsoe
CEO & Founder
Agnitio & Anthill

Baba Awopetu
Group Strategy & Marketing Director

Felix Jackson

Tomás García Gómez
Founder & CEO
People Who

Florent Amion
Managing Director

Dr Partha Kar
Consultant Endocrinologist
Portsmouth Hospitals NHS Trust

Oksana Matviienko

Susanne Holm-Schaeffer
Global Patient Communications Manager
LEO Pharma

Gary Duncan
Managing Director
Agency Adviser

Wei Wang
EMEA IT Director

Elif Fincanci-Smith
Founding Director
Nexgen Healthcare Communications

Richard Stephens
Chair - Consumer Liaison Group
National Cancer Research Institute

Steve Duckworth
Sales and Marketing Director
ARIAD Pharmaceuticals

Lanre Ibitoye
Global Associate Director - Multichannel Marketing Analytics Lead

Philip Haldar
Vice President, European Marketing Director
Alimera Sciences

Drew Bustos
Global Marketing
IMS Health


Engage with the movers and shakers of pharma marketing: ask your questions to our expert panels and the industry's leaders

COMMUNITY: Meet your peers face to face to discuss multichannel marketing, customer experience and the opportunities in digital

SPEAKERS: Out-of-industry leaders, industry experts and carefully selected solution providers will help you break down internal and external barriers to a successful multichannel customer strategy

NETWORKING: With over 250 senior decision makers in attendance, the Multichannel Customer Experience summit is the place to forge the partnerships to position your company for long-term success

EXHIBITION: See the latest CX, digital innovation and CRM solutions to ensure you are working with the technology that ensures you exceed in your marketing and customer objectives

Be a part of the conversation, secure your pass here

If customer loyalty and care is important to you, come along this October! If you have any questions in the meantime, feel free to contact me on the details below.

Best Wishes,


Blair Gottscho

Blair Gottscho

Head of Multichannel

+44 (0) 207 375 7594

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